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FAQ

Need Help?

Business Hours: 9:00am to 6:00pm Monday to Friday - Contact us at (03) 9018 5678 or LIVE CHAT during business hours

Outside Business Hours: please email [email protected]

Can I request samples before bulk order?

Yes, we offer samples before bulk order. Feel free to reach out to us if you require samples, as we provide both in-stock and custom printed options.  

Can I customise my product?

Yes, absolutely! We offer a range of customisation options to ensure that your product meets your specific needs and requirements. From choosing the material and colour to adding custom logo, we can work with you to create a personalised package solution. Please feel free to contact us to discuss your customisation options in more detail. 

Can I pick up at your warehouse?

Yes, you are welcome to pick up your order at our warehouse. During the checkout process, you can select the option for in-store pickup. 

What's the typical delivery time?

In most cases, we are able to ship your order on the same day or the next working day. Standard shipping time 3-10 business days, depending on your location and shipping method.

For custom products, the production time may vary and we typically require 6-8 weeks to complete your order. It's best to contact us directly to discuss the specific timing for your custom product order.

 

Can I change the shipping address of my order?

We can help to update your shipping address in case the order has not been shipped yet. To change your shipping address, kindly send the new details to [email protected].

If your order has already been shipped, we are no longer able to modify the shipping address. Therefore, we kindly request that you double-check and ensure the shipping information you provide is accurate before making your payment.

 

What is your return policy?

We provide a 14-day return policy for all package in its original condition with proof of purchase. For more details, please refer Returns & Refund

What payment methods do you accept?

We offer a variety of payment options, including PayPal, and all major credit cards such as MasterCard, Visa, American Express, Discover, Diners Club, and JCB. Rest assured that when you make a payment with us, your payment information is 100% secure.